Complaints Procedure

We aim to provide a high standard of service. If you are dissatisfied with any aspect of our work, please raise your concerns with us first so that we can investigate and respond.

Complaints should be submitted in writing to hello@migrateglobe.com, stating whether your matter relates to UK or Australian services and setting out the concern and any relevant documents.

We will acknowledge receipt within five working days and aim to provide a full response within twenty working days.

UK services: if you remain dissatisfied, you may complain to the Immigration Advice Authority (IAA), the regulator of UK immigration advisers — gov.uk/government/organisations/immigration-advice-authority.

Australian services: Australian migration assistance is provided by a registered migration agent (MARN 2217851). You may complain to the Office of the Migration Agents Registration Authority (OMARA) via mara.gov.au.